Support
Contact ClinScreen
Support is docs-first and best-effort email support. Use the support inbox for deployment questions, managed-device constraints, and managed-playbook credit coordination.
Docs-first support
- • Best-effort email support for install, launch, runtime, and playbook issues
- • Order Playbooks credit, Order ID, and fulfillment coordination
- • Diagnostics bundle coordination using a diagnostics file and build information
- • Direct download and constrained-environment deployment help
Not included
- • BAAs
- • Security questionnaires
- • Custom contracts
- • Custom integrations
- • Enterprise rollout services
What to include in your message
- • Organization name and the best reply-to address
- • App version and macOS version for product support questions
- • Whether Mac App Store access or in-app purchases are blocked on the device
- • Whether you need direct signed+notarized deployment guidance
- • If requesting managed-playbook help: credit type, Order ID if already purchased, and protocol PDF
- • Attach the diagnostics bundle only if support requested diagnostics
If your managed devices has disabled in-app purchases, contact support for help.
Do not send patient identifiers, raw transcripts, or raw audio in support emails.