FAQ
Questions that matter before rollout
Answers about current release scope, local-only call-content handling, deployment, and Order Playbooks credits.
1. What is ClinScreen?
ClinScreen is a local-first pre-screening call assistant for clinical trial recruiters and coordinators.
2. Does ClinScreen automatically determine eligibility?
No. ClinScreen is decision support only for pre-screening workflows. It does not automatically determine eligibility.
3. Is raw call content sent to the cloud?
No. Raw call content stays on-device. The app initiates no telemetry, analytics, crash reporting, update checks, or web/API traffic for app behavior.
4. How are calls captured today?
Current release scope uses Speakerphone Mode. The phone call is not connected to the Mac; the Mac microphone captures room audio including both sides.
5. Can one call screen multiple protocols?
Yes. One call can pre-screen multiple protocols simultaneously when using a bundled playbook.
6. Can teams build their own playbooks?
Yes. Use Build/Edit Playbook in SCOPE for free. The canonical playbook format is .csp.
7. What platforms are supported today?
ClinScreen is macOS-first today, with minimum supported macOS 14. Direct signed+notarized download is available as a backup path for constrained environments.
8. How do managed-playbook credits work?
Protocol Playbook Credit is $300 per 1 protocol added to a bundled playbook, and Amendment Update Credit is $150 per 1 protocol amendment added or updated. Fulfillment is manual, and the turnaround target is 5 business days after complete materials are received.
9. What if in-app purchases are unavailable on a managed device?
The app shows: “If your managed devices has disabled in-app purchases, contact support for help.” Support can coordinate procurement for constrained environments.
10. What is the support model?
Support is docs-first and best-effort email support at support@clinscreen.app. BAAs, security questionnaires, custom contracts, custom integrations, and enterprise rollout services are not included.